Provider FAQs
Who do I notify of a name change?
For name changes, please complete the following steps:
- Send a copy of your updated Oregon Driver’s License (front/back) with your name change to [email protected]
- Send the state a copy of the PEAA with your new information. Make sure to add your provider number and state this is for a name change.
- Send a formal request to PPL: [email protected]
How do I update my contact information?
Please contact the Lead Provider Specialist with any address, email, or phone updates. Public Partnerships will be updated at this time as well.
Lead Provider Specialist
Work Cell: 971-382-2270
Email: [email protected]
Where do I go to find out about benefits, retirement or paid time off?
Please contact:
Service Employees International Union (SEIU)
Phone: 844-503-7348
Benefits Email: [email protected]
How do I find additional people to work for?
There are two websites which may be helpful.
CARINA:
https://www.carina.org/providecare/medicaid/oregon
Oregon Home Care Commission:
https://or-hcc.org/Account/Login?serviceGroupId=1
How do I obtain a 147-C letter to become an Employer of Record?
Please contact the IRS. You will need your Social Security Number and to confirm your identity while on the phone. This is best done in the morning as they operate on Eastern Time. Please ask that a 147-C letter be sent to you so that you can confirm your EIN. Submit the letter to Public Partnerships.
IRS PHONE: 1-800-829-4933
Public Partnerships LLC paperwork: [email protected]
Public Partnerships LLC customer service:
1-888-419-7705
[email protected]
Where do I go for Carewell training?
Carewell training is completed through SEIU. Please go to the website below to sign up for a training session in your area. Please note that there are three parts. The first is an in-person session and is required to receive your provider number. Once you receive your provider number, you will be able to complete the last two online trainings.
SEIU:
Register: https://www.carewellseiu503.org/training/
Contact: 1-844-503-7348
Training Email: [email protected]
How do I update my background check credentials for PSW through ISN?
Background checks are completed by contacting the Lead Provider Specialist.
Lead Provider Specialist
Work Cell: 971-382-2270
Email: [email protected]
How do I update the Employment Agreement for my PSW credentials?
Please fill out and submit a PSW Provider Enrollment Application and Agreement (PEAA).
Please return to ODDS:
Email: [email protected]
Fax: 503-947-5044
Department of Human Services
ODDS Contracts and Provider Administration Unit
500 Summer Street, NE E-09
Salem, Oregon 97301
How do I open an encrypted email?
We found a helpful website put out by KIDS which you may find helpful.
https://www.youtube.com/watch?v=Jhdo-YZQ6LQ
How do I send encrypted messages for timesheets?
There are several ways to go about this. You may wish to sign up for an encrypted email service such as Proton. You can create a free account at PROTONMAIL.COM
You may also request the billing department email you an encrypted email which you can then attach your timesheet information to. Please note that these emails may need to be renewed.
How do I update my direct deposit information?
Billing information is handled through Public Partnerships. Please fill out and return to PPL: FMAS Direct Deposit Update
Public Partnerships
Phone: 888-419-7705
Documents only: [email protected]
Customer Service: [email protected]
Where do I go to update my W-4?
Billing information is handled through Public Partnerships. Please fill out and return to PPL.
Public Partnerships
Phone: 888-419-7705
Documents only: [email protected]
Customer Service: [email protected]
How do I go about CPR credentials?
You will need to register for a PACE account, sign up for classes and then upload your certification into PACE. You can access PACE through the following website for OHCC.
https://www.oregon.gov/odhs/providers-partners/homecare-workforce/Pages/certifications.aspx
CPR/First Aid -Initial or Renewal Request:
https://survey.alchemer.com/s3/6766010/Copy-CPR-FA-App
Where do I find information about how to go about getting additional credentials for Personal Support Worker?
Oregon Home Care Commission works with Oregon State University to provide additional training. (PACE) PACE is the OHCC’s Learning Management System. There is information on Professional, Enhanced, and Exceptional Certification for PSW’s. We have listed two very helpful sites below:
OHCC:
https://www.oregon.gov/odhs/providers-partners/homecare-workforce/Pages/certifications.aspx
OHCC Training (PACE) through Oregon State University:
https://workspace.oregonstate.edu/ohcc